SHIPPING & RETURNS

Domestic Shipping

Complimentary express delivery will be given for all order(s) within Singapore. Please allow up to 3 business days for your order to arrive, upon dispatch. Timeframe for all deliveries is an estimate for non-peak periods and BILLIE is not responsible for any unforeseen circumstances or delays due to shipping. Upon dispatch, the invoice and tracking number will be sent to you via email.

International Shipping

Currently, we only offer shipping locally within Singapore.

Returns

Unless otherwise stated, this Returns Policy applies to both in-store full-priced purchases and online full-priced purchases. Sales and discounted items are strictly not eligible for a return and exchange.

Merchandise may be exchanged (subject to stock availability) or returned within 10 days of purchase provided that:

(1) all tags, certificates, warranties, care instructions, product labeling, authenticity cards, extra buttons, hangers, dust bags and boxes (in the case of shoes) are intact and returned together with the Merchandise;

(2) the original invoice is presented;

(3) in the case of returns or exchanges of online purchases returned or exchanged in store, the order confirmation number of the online purchases is presented;

(4) the Merchandise is unworn and in saleable condition

(5) the Merchandise can be returned and exchanged for other Merchandise(s) of equal or higher value only.

BILLIE reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

Returns and exchanges outside 10 days of purchase or receipt of Merchandise (as the case may be) may be accepted at the sole discretion of BILLIE.

For online purchases, international returns must be sent via DHL Express. Customers will take full responsibility for the returns if they do not send the Merchandise via DHL Express. BILLIE reserves the right to refuse returns that are not made via DHL Express.

For local and international purchases, please email contact@billiestore.com for returns and exchanges. 

*Please note that the Customer should bear the shipping cost for returning the item(s) to BILLIE and be responsible for the safety of the delivery (if the return is classified under "Unopened").